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Pampering Sessions

FAQ

  • What makes your spa products luxurious or different from others?
    Our spa products are crafted with intention—infused with premium, ethically sourced ingredients and designed to elevate your self-care ritual. We blend science with nature to deliver indulgent textures, soothing aromas, and visible results.
  • Do your products contain natural or organic ingredients?
    Absolutely. We prioritize naturally derived and organic ingredients, ensuring each formula is safe, gentle, and effective.
  • Are your products cruelty-free and vegan-friendly?
    Absolutely. We never test on animals, and the majority of our products are 100% vegan. Any exceptions will always be clearly noted in the product description.
  • Where do you craft your products?
    We proudly craft our products in Atlanta, GA, in small batches to ensure the highest standards of quality and care.
  • Can I set up a subscription for regular deliveries from Pampering Sessions?
    Absolutely. Once we get up and going, we will offer subscription services for regular deliveries. This will allow you to receive your products on a consistent schedule without the need to place individual orders each time. Stay tuned for more details on how to enroll in our convenient subscription program, designed to save you time and ensure you never run out of your favorite items.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
  • Can I use multiple discount codes on one order?
    Our system only allows one promo code per order. Choose the one that gives you the best value!
  • Can I purchase gift cards or request gift wrapping?
    Yes, we offer digital gift cards and optional gift wrapping to make any occasion special.
  • How long does shipping take?
    Orders are typically processed within 1–3 business days. Delivery times vary by location, but most U.S. orders arrive within 3–7 business days.
  • How can I track my order?
    Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package right to your doorstep.
  • What should I do if my order arrives damaged or missing an item?
    We’re so sorry! Please contact us within 48 hours of receiving your order, and we’ll make it right.
  • What is your return policy?
    We accept returns on unopened and unused products within 14 days of delivery. Your satisfaction means everything to us.
  • What is your policy on returns or exchanges for opened products?
    We cannot accept returns on opened items due to the nature of our products. However, if something isn’t working for you, please contact us, and we’ll strive to find a solution.
  • How should I use my Pampering Sessions Products?
    Each product comes with easy-to-follow directions on the label and our website. You can also visit our Rituals section for recommended pairings and step-by-step guides.
  • Are your products suitable for all skin types?
    Yes, our formulations are gentle enough for all skin types. If you have specific concerns, we recommend patch testing or reaching out to us for personalized recommendations.
  • How often should I use your products for the best results?
    Most products are designed for daily or weekly use. You’ll find usage tips tailored to each product on our website and product card.
  • Are your products suitable for sensitive skin or allergies?
    Our products are crafted to be gentle and free from common irritants. However, we recommend reviewing the ingredient list and consulting with your dermatologist if you have known allergies or sensitivities.
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